Last updated 14 September 2026
This policy sets out when refunds are available for Golden Mirror Grid. In this policy, “we” and “us” mean TradeAdvisor.
It covers purchases arranged with us directly, however you paid.
Golden Mirror Grid is a digital product. It is delivered as a file, so it cannot be returned, and a purchase cannot be undone once the file has been sent.
Once the file has been delivered, the sale is final. There is no trial period and no cooling-off period after delivery.
If the problem came from us, we will fix it. That includes paying and receiving no file, receiving a file that is faulty or will not run, or being charged more than once.
Message us and we will resolve it, including issuing a refund where a refund is the only way to resolve it.
Where a refund is agreed, it is returned through the payment method you used.
If your payment was taken by a third-party platform, that platform's own buyer terms also apply to your purchase, and their dispute process is open to you.
A change of mind after the file has been delivered.
Trading losses, or results that differ from a backtest. Golden Mirror Grid is trading software and its performance is not guaranteed. How it performs depends on your broker, your settings and market conditions, none of which we control.
Message us on Telegram. Include your order reference and what went wrong, and we will take it from there.
We may update this policy. When we do, the date shown at the top of the page is updated with it.
Questions about this policy: message us on Telegram.